Pet Fun
PTEN

Terms & Conditions — Hotel

Conditions of the Pet Fun boarding service.

Admission and vaccination

  • To be admitted, the pet must be up to date on vaccinations: for the dog hotel — Distemper, Hepatitis, Parvovirus, Leptospirosis, Rabies and Kennel Cough (covered by the usual polyvalent vaccines); for the cat hotel — Infectious rhinotracheitis, Calicivirus and Infectious panleukopenia.
  • Internal and external deworming is mandatory and must remain valid until the check-out date.
  • The vaccination record must be presented at check-in.
  • Pet Fun reserves the right to refuse pets that are not up to date on vaccination or deworming, that are ill, or that show aggressive behaviour.

Booking and confirmation

  • Bookings are requested online and confirmed by the Pet Fun team within 24 hours.
  • A booking is only guaranteed after confirmation by Pet Fun.
  • The minimum stay is 1 night.

Check-in and check-out hours

  • Monday to Friday: 9:30–11:30 and 14:00–18:00.
  • Saturday: 9:30–11:30 and 14:30–18:00.
  • Sundays and public holidays: check-in from 9:30 to 11:00; check-out from 9:30 to 11:00 or from 17:00 to 18:00.
  • Check-out on a Sunday or public holiday, between 17:00 and 18:00, has an additional cost of 5€.
  • There are no check-ins or check-outs on 24, 25 and 31 December and on 1 January.

Food and care

  • Dog hotel: the stay includes Royal Canin food, served at Pet Fun's regular feeding times (morning and late afternoon), and daily walks.
  • Cat hotel: the stay includes cat litter; food is not included.
  • The client must state, in the booking form, any allergies, medication and special care the pet requires.

Health and emergencies

  • In the event of a medical emergency, the client authorises Pet Fun to seek veterinary care. Any resulting costs are the client's responsibility.
  • If the pet takes medication, you must bring the vet's prescription, signed and stamped (or a copy).

Personal belongings

  • The client may leave comfort items for the pet (a bed or blanket, toys). Pet Fun is not liable for any damage to or loss of these items.

Payment and cancellation

  • Payment and cancellation conditions are communicated by Pet Fun upon confirmation of the booking.

Boarding contract

This page is a plain-language summary of the service conditions. At check-in you sign the boarding contract, which is the binding document and includes additional clauses — namely extending the stay, image rights, death of the animal and the competent court. You can read it now:

Read the boarding contract (PDF, in Portuguese)

By submitting the booking request, the client declares that they have read and accepted these terms and conditions. If you have any questions, contact us: 239 491 046 or geral@petfun.pt.

Last updated: July 2026